Terms and Conditions

1. Booking and Payment:

By completing a reservation with Alps Stays, you agree to the terms outlined herein. All bookings are confirmed upon receipt of full payment. Please ensure that all details provided during the booking process are accurate, as we will use this information to manage your reservation and contact you if necessary.

2. Cancellation Policy:

All bookings are non-refundable. If you cancel within 14 days of booking, provided this is more than 30 days before your scheduled check-in, you are eligible for a full refund. Cancellations made after the initial 14-day period and up to 7 days before check-in will incur a 50% cancellation fee of the total booking cost. Any cancellations made within 7 days of the check-in date will result in a full forfeiture of all payments made.

3. Linen and Damage Deposit:

A €30 fee will be applied for each set of linens provided by us. Guests have the option to bring their own linens if they prefer. A refundable damage deposit of €300 for apartments accommodating up to 4 people and €500 for apartments accommodating up to 6 people is required at check-in. This deposit will be refunded after a comprehensive inspection of the property at check-out, provided no damages, violations of the rental agreement, or excessive cleaning are required.

4. Property Use and Conduct:

Guests are required to use the property responsibly and in accordance with the terms of the rental agreement. Any damage, misconduct, or violation of house rules may result in the forfeiture of the damage deposit and/or additional charges. Alps Stays reserves the right to terminate the rental agreement without refund if guests fail to adhere to these terms.

5. Privacy Policy:

We are committed to protecting your privacy. Personal information collected during the booking process is used solely for managing your reservation and enhancing your experience with us. We do not share your information with third parties, except as required by law or necessary to fulfill our obligations (e.g., processing payments). By booking with us, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

6. Security and Data Protection:

Alps Stays employs strict security measures to protect your personal data. We regularly review our privacy practices to ensure compliance with applicable legal standards. For more detailed information, please refer to our full Privacy Policy available on our website, or contact us directly if you have any concerns or requests regarding your personal information.

7. Legal Compliance:

These Terms and Conditions are governed by the laws applicable in the jurisdiction where the property is located. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

8. Amendments:

Alps Stays reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services after such modifications will constitute acceptance of the new terms.